¶ 1 Leave a comment on paragraph 1 0 Last week, I focused mainly on the draft of the invitation letter we will send to the beta testers of end/line with the information about the date and the modalities of the test. This task is not as simple as it could appear, because it requested to consider multiple and different aspects of the test planning.

¶ 2 Leave a comment on paragraph 2 0 I created a list of issues and then I discussed them with Michael and Tom, and they helped me to better define our test. First of all, we have to consider that the testers come from all over the world, so we have to deal with different time zones: this could be a problem, if we wanted them to do the test all at the same time. To solve this first issue, we decided to ask them to work autonomously, so the time zones will not affect their participation.

¶ 3 Leave a comment on paragraph 3 0 A second issue was related to the form of assistance we will offer them during the test. We have considered different options, such as a help desk through e-mail or also through other, more interactive support such as a Google Hangout, through which they could directly talk with a member of the team to solve problems or issues.

¶ 4 Leave a comment on paragraph 4 0 Finally, we also decided to provide them some useful tools for their feedbacks. Being this the most relevant information we need to collect from them, and considering that they have voluntarily accepted to spend some time for us, we will provide them some forms with a series of different questions to be answered and also space for comments. In this way, we can also collect more reliable and comparable data to usefully employ for the building of end/line.